Refund Policy

Last Updated: September 11, 2025

1. INTRODUCTION

This Refund Policy outlines the terms and conditions under which Polar Trading Services LTD ("we," "our," "us") handles refund requests for products and services purchased through our website www.polartradingservices.com. By making a purchase, you agree to this Refund Policy, which forms part of our Terms & Conditions.

2. COMPANY INFORMATION

Legal Name: Polar Trading Services LTD Business Type: Private Limited Company Website: polartradingservices.com Email: info@polartradingservices.com Registered Office: 189 Wulfstan Street London, W120AB, United Kingdom

3. DIGITAL PRODUCTS

Our products include digital items such as eBooks, video courses, indicators, bots, and software. Due to the instant access and intangible nature of these items, all digital product sales are final and non-refundable once the item has been downloaded, accessed, or delivered. This policy is consistent with UK consumer law, which exempts digital goods from refunds once delivery has begun with customer consent.

4. ONLINE COURSES & MEMBERSHIPS

Access to our online courses and educational memberships begins immediately after purchase. Refunds are not available once access has been granted, except in the following exceptional cases: Duplicate payment was made for the same course or product. A technical error on our system prevented access to the purchased content and we cannot resolve the issue within a reasonable timeframe. Refund requests for these situations must be submitted within 7 days of purchase.

5. SOFTWARE & BOTS

Our software tools, trading bots, and indicators are licensed for personal use only and are delivered digitally. All sales of software products are final once download or activation occurs. We do not guarantee profitability, specific performance outcomes, or compatibility with every broker or platform. If a technical issue prevents activation or function, our support team will work to resolve it promptly. A refund may be issued only if the issue cannot be fixed after troubleshooting.

6. PROFESSIONAL SERVICES & CONSULTATIONS

For consultations, mentorship sessions, or professional services provided by our partnered professors and experts: Cancellations made at least 24 hours before the scheduled session may be eligible for rescheduling or a partial refund. No refunds will be issued for missed or partially completed sessions. Each professional service is tailored and scheduled in advance, making refunds impractical once the service is delivered or commenced.

7. HOW TO REQUEST A REFUND

To request a refund under the circumstances outlined above, please contact our support team at info@polartradingservices.com with the following details: Full name Order number or receipt ID Product or service name Reason for the refund request We will respond within 5–7 business days and inform you whether your request qualifies under this policy.

8. REFUND METHOD

Approved refunds will be processed using the original payment method used for the purchase. Processing times may vary depending on your payment provider but typically take 5–10 business days after approval.

9. CHANGES TO THIS POLICY

We reserve the right to update or modify this Refund Policy at any time. Any changes will be posted on this page with a revised "Last Updated" date. Continued use of our website and services after such updates constitutes your acceptance of the revised policy.

10. CONTACT INFORMATION

For any questions about this Cookie Policy or our data practices, please contact us:Polar Trading Services LTD Email: info@polartradingservices.com Website: www.polartradingservices.com Registered Office: 189 Wulfstan Street London, W120AB, United Kingdom